FlexiScale is delivered by XCalibre, a well established hosting company with a 10 year history and a very strong heritage in customer support, so you won’t be subjected to a call centre experience with us. In an industry that is well known for poor customer service and outsourced call centres, we pride ourselves in directly employing the important people that provide you with phone and email support. They share the same space as our System Administration department and work very closely with them when technical issues arise, so customer calls get expert advice at all times. Most of our senior engineers actually came from the ranks of the Support team and therefore know our infrastructure very well.

XCalibre is committed to providing you with the highest possible level of commitment and technical expertise. We like our customers to be able to talk directly to our team, often to our most experienced engineers. This is part of our culture. We can only progress as a company if the people that work on the next generation of products see and hear what our customers feel and think about our services. This always has and always will influence how we do things.