It's a Shambles

[asmint3]

Paid £10 yesterday. Created a Windows Server...couldn't log into the server. Raised a ticket. Got a reply 6 hours later to tell me that the issue was escalated. The issue still hasn't been resolved, so I haven't been able to do anything with the box.

Today I receive an email telling me my account is now in debit and the service has been suspended. That truly has narked me, I've basically given you £10 for nothing.

To describe the quality of service as shambolic is being generous. I genuinely wanted to use your service but first impressions count. You should take a leaf out of Mossos' book, live chat, all issues responded to and fixed immediately.

You're crap.

[Diane Hardie]

Hello

I have checked with support and your ticket was responded to yesterday as soon as the issue was resolved. You had entered a ticket at 10.18am which was responded to at 13.22pm

Please see ticket 586102 which is within your customer control panel.

The ticket is still marked as open as we are doing further investigation to find out what caused the problem, but the issue itself has been resolved.

Feel free to contact me directly if you are still encountering problems.

Diane

[asmint3]

Four points:

Despite the timestamp on the ticket where it's marked as resolved the ticket didn't appear until much later than 13:20. It was, as I orignally said about 6 hours after the ticket was raised.
We tried the server last night and it still didn't work.
I can't try the server now because you suspended the account.
I paid for the privilege of being able to raise a ticket and achieve nothing else. It's quite possible I've misunderstood the pricing, I thought the £11.75 bought me some credits and would give me a good opporunity to play around. If that's the case I don't see how in less than 24 hours when I've not been able to do anything I can be in debit...

[Diane Hardie]

Hello

I'll have someone look into this again for you now and see if I can find out what the problem is.

As for the credit you have lost I will replace this for you and drop you an email once it's been reactivated.

Diane

[Diane Hardie]

Hello

I have checked this again for you and I can confirm that we can log in using the details that were originally set up.

If you get errors logging in please send a screen shot to our support department who can do further investigation for you

Diane